Business policies

SwitchInfra Policies

Review payment methods, delivery expectations, returns, warranty coverage, and account credit options for network equipment procurement.

Apply for Net TermsTalk to Sales

Account credit

Net Terms for Qualified Business Accounts

Qualified business customers can request account credit and place approved orders with payment due after invoice. The program is designed for recurring network procurement, rollout projects, and purchasing teams that need invoice-based payment workflows.

Preserve cash flow

Buy approved equipment now and settle invoices according to the approved payment term.

Centralize purchasing

Keep account, company, credit, and quote activity aligned for repeat procurement.

Support project timing

Match equipment procurement to deployment milestones without delaying approvals.

Use at checkout

Approved accounts can select pay-on-account options during eligible checkout flows.

NET 15Payment due 15 days from invoice date.
NET 30Payment due 30 days from invoice date.
NET 60Extended terms for approved business accounts.
NET 90Project terms reviewed case by case.

Apply online

The fastest path is through your SwitchInfra account.

  1. 01
    Sign in or create an account

    Use a business email and keep company details current before submitting.

  2. 02
    Complete the application

    Provide company name, requested term, estimated credit limit, tax ID if available, and procurement notes.

  3. 03
    Credit review

    The account team reviews business identity, order history, references, and requested credit exposure. Most complete applications are reviewed in 2-3 business days.

  4. 04
    Use approved terms

    Once approved, select pay on account during eligible checkout flows, or ask sales to apply the approved terms to a quote or purchase order.

Apply with sales support

Sales-assisted review is available for larger deployments or procurement departments.

  1. 01
    Request a credit form

    Contact sales with company name, billing address, buyer contact, and expected purchase scope.

  2. 02
    Share references

    Provide trade references, tax documentation, and any required purchasing or billing contacts.

  3. 03
    Receive account terms

    Approved terms, credit limit, payment instructions, and order release requirements are confirmed before the first pay-on-account order.

Approval conditions

Eligibility and account conditions

Net terms are reviewed as an account credit facility. Approval, limit, and term length can vary by company profile and order risk.

  • Applications require a valid business account and accurate billing details.
  • SwitchInfra may request tax forms, trade references, purchase history, or additional verification.
  • Credit limits and terms are not guaranteed and may be adjusted after review.
  • Invoices must be paid by the due date shown on the invoice or account statement.
  • Past-due balances can pause pay-on-account privileges and delay pending orders.
  • Custom, special-order, or high-value projects may require separate payment review.
Online applicationSubmit or check your account credit request.
Tax and W-9 documentsRequest vendor documents for procurement setup.
Need help?Ask sales about terms, credit limits, or purchase orders.

Payment Methods

SwitchInfra supports the following payment methods:

Credit CardsVisa, Mastercard, American Express
Wire TransferBank wire transfer for large orders
PayPalAvailable for orders up to $10,000
Net TermsNET 15/30/60 for approved business accounts

All prices are in US Dollars. Payment is due at time of order unless net terms have been approved.

Shipping Guide

Delivery is assessed for the exact goods and destination before the order is confirmed.

DestinationConfirm country, address, dispatch location and available carrier.
TimingConfirm stock preparation, dispatch and estimated transit separately.
Charges and customsConfirm freight, insurance, import charges and the responsibilities of each party in the written quote.

For Africa, the Middle East and other destinations, request a delivery assessment. Availability, shipping costs and transit times are specific to the order; there is no default global coverage or free shipping promise. Existing confirmed order terms continue to apply.

Shipping & Delivery

Return Policy

SwitchInfra supports a 30-day return policy for most eligible products. To initiate a return:

  1. Contact your account manager or submit an RMA request
  2. Receive an RMA number and return instructions
  3. Ship the product back in original packaging
  4. Refund processed within 5-7 business days after receipt

Exceptions: Custom-configured products, opened software licenses, and special-order items may not be eligible for return. See our RMA Checklist for troubleshooting before initiating returns.

RMA Checklist

Product Warranty

Warranty must be confirmed for the exact SKU, condition and supplier in the written quote or order confirmation. A catalog category does not establish a warranty period.

Coverage and durationConfirm the warranty provider, covered faults, start date, duration and exclusions before accepting the quote.
Optical transceivers and other equipmentNew, used and refurbished items may have different terms. Confirm them for the specific item; no universal five-year or lifetime warranty is stated here.
Manufacturer and seller supportManufacturer coverage and seller-provided service are separate. A third-party brand or guide does not establish manufacturer authorization or warranty entitlement.
Claims and return shippingContact support with the order number, SKU, serial number where available and fault details. Confirm the applicable repair, replacement or return process and shipping responsibility before returning goods.
Existing ordersWarranty commitments already confirmed for an existing order continue to apply. This page does not replace or reduce those commitments.

If the applicable terms are missing or inconsistent, request written clarification before purchase. SwitchInfra is an independent sourcing platform; the written quote or order confirmation should identify the contracting seller and the party providing warranty service.

Confirm warranty for your item