Earlier website policy record

Policies

SwitchInfra Policies

Policies - Payment, Shipping, Returns & Warranty | SwitchInfra

Policies

SwitchInfra policies on payment methods, shipping, returns, warranty and net terms.

SwitchInfra policies: payments, shipping, returns, warranty, net terms.

Business policies

Review payment methods, delivery expectations, returns, warranty coverage, and account credit options for network equipment procurement.

Policy topics

Apply for Net Terms

Talk to Sales

Breadcrumb

Policy actions

Policy highlights

Policies

NET 30

standard account term for qualified buyers

4 steps

online account credit application flow

2-3 days

typical credit review after submission

Payment Methods

Shipping Guide

Return Policy

Product Warranty

Net Terms

Account credit

Net Terms for Qualified Business Accounts

Qualified business customers can request account credit and place approved orders with payment due after invoice. The program is designed for recurring network procurement, rollout projects, and purchasing teams that need invoice-based payment workflows.

Preserve cash flow

Buy approved equipment now and settle invoices according to the approved payment term.

Centralize purchasing

Keep account, company, credit, and quote activity aligned for repeat procurement.

Support project timing

Match equipment procurement to deployment milestones without delaying approvals.

Use at checkout

Approved accounts can select pay-on-account options during eligible checkout flows.

NET 15

Payment due 15 days from invoice date.

NET 30

Payment due 30 days from invoice date.

NET 60

Extended terms for approved business accounts.

NET 90

Project terms reviewed case by case.

Apply online

The fastest path is through your SwitchInfra account.

Sign in or create an account

Use a business email and keep company details current before submitting.

Complete the application

Provide company name, requested term, estimated credit limit, tax ID if available, and procurement notes.

Credit review

The account team reviews business identity, order history, references, and requested credit exposure. Most complete applications are reviewed in 2-3 business days.

Use approved terms

Once approved, select pay on account during eligible checkout flows, or ask sales to apply the approved terms to a quote or purchase order.

Apply with sales support

Sales-assisted review is available for larger deployments or procurement departments.

Request a credit form

Contact sales with company name, billing address, buyer contact, and expected purchase scope.

Share references

Provide trade references, tax documentation, and any required purchasing or billing contacts.

Receive account terms

Approved terms, credit limit, payment instructions, and order release requirements are confirmed before the first pay-on-account order.

Approval conditions

Eligibility and account conditions

Net terms are reviewed as an account credit facility. Approval, limit, and term length can vary by company profile and order risk.

Applications require a valid business account and accurate billing details.

SwitchInfra may request tax forms, trade references, purchase history, or additional verification.

Credit limits and terms are not guaranteed and may be adjusted after review.

Invoices must be paid by the due date shown on the invoice or account statement.

Past-due balances can pause pay-on-account privileges and delay pending orders.

Custom, special-order, or high-value projects may require separate payment review.

Online application

Submit or check your account credit request.

Tax and W-9 documents

Request vendor documents for procurement setup.

Need help?

Ask sales about terms, credit limits, or purchase orders.

Payment Methods

SwitchInfra supports the following payment methods:

Credit Cards

Visa, Mastercard, American Express

Wire Transfer

Bank wire transfer for large orders

PayPal

Available for orders up to $10,000

Net Terms

NET 15/30/60 for approved business accounts

All prices are in US Dollars. Payment is due at time of order unless net terms have been approved.

Shipping Guide

Delivery is assessed for the exact goods and destination before the order is confirmed.

Delivery confirmation

Destination

Confirm country, address, dispatch location and available carrier.

Timing

Confirm stock preparation, dispatch and estimated transit separately.

Charges and customs

Confirm freight, insurance, import charges and the responsibilities of each party in the written quote.

For Africa, the Middle East and other destinations, request a delivery assessment. Availability, shipping costs and transit times are specific to the order; there is no default global coverage or free shipping promise. Existing confirmed order terms continue to apply.

Shipping & Delivery

/services/customer-policy

Return Policy

SwitchInfra supports a 30-day return policy for most eligible products. To initiate a return:

Contact your account manager or submit an RMA request

Receive an RMA number and return instructions

Ship the product back in original packaging

Refund processed within 5-7 business days after receipt

Exceptions

Custom-configured products, opened software licenses, and special-order items may not be eligible for return. See our RMA Checklist for troubleshooting before initiating returns.

RMA Checklist

/services/rma-checklist

Product Warranty

Warranty must be confirmed for the exact SKU, condition and supplier in the written quote or order confirmation. A catalog category does not establish a warranty period.

Coverage and duration

Confirm the warranty provider, covered faults, start date, duration and exclusions before accepting the quote.

Optical transceivers and other equipment

New, used and refurbished items may have different terms. Confirm them for the specific item; no universal five-year or lifetime warranty is stated here.

Manufacturer and seller support

Manufacturer coverage and seller-provided service are separate. A third-party brand or guide does not establish manufacturer authorization or warranty entitlement.

Claims and return shipping

Contact support with the order number, SKU, serial number where available and fault details. Confirm the applicable repair, replacement or return process and shipping responsibility before returning goods.

Existing orders

Warranty commitments already confirmed for an existing order continue to apply. This page does not replace or reduce those commitments.

If the applicable terms are missing or inconsistent, request written clarification before purchase. SwitchInfra is an independent sourcing platform; the written quote or order confirmation should identify the contracting seller and the party providing warranty service.

Confirm warranty for your item

/contact-sales

Net Terms

SwitchInfra offers flexible payment terms for qualified business customers:

NET 15

Payment due 15 days from invoice date

NET 30

Payment due 30 days from invoice date

NET 60

Payment due 60 days from invoice date

To apply for net terms, contact your account manager or submit an application through the Contact Us page. Approval is based on credit history and order volume.

Contact Us

/contact