Privacy notice

Scope and contact

This notice covers public information, accounts, inquiries, quotations, orders and after-sales functions on switchinfra.com. Use the contact page for personal information questions, identifying the account, inquiry or order and the action requested. Public information does not require registration.

Browsing, an RFQ and a purchase are separate activities. Sales and payment-collection entities are identified before a transaction. Marketing choices are separate from processing your request; an inquiry is not a marketing subscription.

Information and its purposes

Accounts use email, login credentials and optional name, company and telephone details for authentication, account management and requested services. Passwords are hashed. Necessary session and security-check cookies maintain login and protect against cross-site request forgery.

RFQ information includes name, reply email, optional telephone and company, exact models, quantities, destination, project requirements, notes and attachments to review supply, quote and respond. Required contacts and optional fields are marked separately. Uploading material does not authorize public display or advertising.

Order, delivery, payment and after-sales records support fulfillment, reconciliation and required records. Only methods actually enabled for the order are available. Do not place payment card details, system passwords or access keys in ordinary inquiries.

AI assistance and service recipients

AI assistance uses the DeepSeek model service. Questions, relevant product information and the context needed for a response are sent to that service, including information you put in a question. Account-linked chat records support history and continuity. Starting a new conversation does not delete stored conversations. You may use the human contact channel instead.

Hosting, email notification, model, actually enabled payment and logistics services receive information needed for their respective functions. Staff access inquiries, orders and maintenance data for their responsibilities. Remote access and system changes require a separate scope and authorization.

Cookies, lists and source choice

Necessary cookies support sessions and security checks. Product and project drafts you save to the quote list use local browser storage; comparisons use session storage. Contact form information is not stored in the local quote draft. Recent searches and server-verified account display details may also be saved locally. Clear recent searches in the search panel, remove list items or clear browser storage; clearing login information may require a new login.

The overseas site lets you choose to attach the public landing page, referring site and campaign identifiers to an inquiry. This option is off by default and its source summary exists only for the current document lifetime. Refusing does not prevent an inquiry. Browser Do Not Track and Global Privacy Control choices are respected. This choice is separate from the domestic site’s visit analytics.

Retention and information requests

SwitchInfra and RZHPC manage their own requests and records separately, using the same base retention standards. The periods below are maximum necessary retention periods. We delete earlier or irreversibly anonymize information when its purpose ends, it is no longer necessary, or earlier deletion is required.

An unconverted inquiry retains necessary contact details, a requirements summary and follow-up basis, not an entire chat renamed as an inquiry. Effective quotations, configuration confirmations, warranty promises and after-sales evidence are extracted with necessary context into the relevant business record. Deleting raw chat does not cancel valid commitments. Automatic notifications, marketing, admin views, reminders with no new facts and unrelated new conversations do not refresh older records.

The backup period starts on actual production deletion, without restarting on rotation, restoration or another backup. Retiring ordinary copies are limited to necessary storage and security. Restoration applies deletion and access restrictions in isolation before business access resumes. Processor copies are managed separately; independent banks and payment providers retain records under their own applicable legal rules.

Necessary network security logs follow applicable obligations, including a minimum of six calendar months where required. Chat, analytics and backup periods do not replace these obligations. Applicable formal accounting archives are separate: vouchers and main ledgers at least 30 years, bank statements and tax returns at least 10 years, and annual financial reports permanently, following their own commencement, appraisal and unresolved-matter rules. This does not extend all chats or payment statuses indefinitely. Applicable disclosure, processing and impact-assessment activity records are kept for at least three years, limited to necessary activity records.

Use this site’s existing contact channel for access, copies, correction, deletion or account closure. We check only identity information necessary for the request and explain the result, specific progress and any necessary legal or dispute retention. Privacy requests follow their own applicable requirements, independently of the human-response service-hour calculation.

Security and changes

Account permissions, necessary transport protection and security checks control access. Submit information relevant to the requested service. The site serves business and professional users and is not designed to collect children’s information.

Changes to purposes, recipients or material scope are explained at the relevant function, with choices required by applicable rules. Sales and website terms have separate pages. External manufacturer links follow the respective websites’ rules.

After-sales and privacy contact

SwitchInfra Hong Kong Office
UNIT F3 05/F, TUEN MUN IND CTRBLK F, SAN PING CIRCUIT 2, TUENMUN, NT, HK

[email protected]
+86 132 6592 2480

These are the overseas site’s existing contact channels. Identify your order, after-sales case or personal information request so it reaches the appropriate team. The responsible transaction entities are identified in the written documents before confirmation.